Actions speak louder than words. That’s especially true at Klosterman Baking Co., Cincinnati’s hometown bakery and one of the largest family-owned bakeries in the Midwest. While it’s easy to talk a good game, it takes a totally different mindset to execute a better plan for more than a century. “Besides 127 years of baking history and knowledge, we believe our relentless pursuit of exceptional customer service is what has helped us become one of America’s most trusted wholesale baking companies,” explained Kim Klosterman, chairman and chief executive officer. “What does that mean for our customers? It means we are transparent, responsive and reliable. We practice proactive communication, and the entire team has a ‘make it happen’ attitude because the customer’s experience is everything to our success.” Execution comes from a mission that’s unequivocal. For Klosterman, it’s to enhance the dining experience of today’s family. And despite all the changes in the industry over the years, that goal hasn’t wavered since 1892. “The keys to success really lie with the customer,” said Chip Klosterman, president. “Our customers’ needs evolve as their consumers’ tastes change, as well as ho...